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York family information service

York Family Information Service

The York Family Information Service is a free and impartial information service for parents and carers of children and young people aged 0 to 19 (or up to 25 for disabled children).

We can help with anything and everything around family life and being a young person. If you're a parent or carer and have a question but don't know where to go, then please get in touch.

Get in touch by:

The Raise York website is maintained by York Family Information Service, which is part of City of York Council.

A number of services and partners work together, to ensure the content and information available on the Raise York website is accurate and up to date.

Services include:-

  • Education Support Service
  • Healthy Child Service
  • Public Health
  • School Wellbeing Service
  • Midwifery
  • Explore

Families First Quality Award Accredited logo

Families First Quality Award

We are so pleased to share that we have been awarded the Families First Quality Award! We have been assessed by an external assessor against a set of quality standards which cover our statutory obligations and expectations of all Family Information Services to support children, families and young people. This award recognises the work we at York Family Information Service does to support York families, children and young people. If you haven't tried us yet, why not get in touch to see how we can help you and your family.

Search for Services and Childcare

Use our online search facility to search for services and childcare for children, families and young people. We can provide you with a list of tailored services and childcare. Get in touch if you would like a list.

Feedback about our service

In 2022, 100% of those who completed a service evaluation told us they thought the Information Service was good or very good.

Over the last 3 years our satisfaction rating is 95.8%.

Leave your feedback


There are lots of things you're automatically expected to know as a parent. Our newsletter means we send you important information about family life that we hope will help you.

We don't use adverts, just useful information when you need it. Sign up to receive the FIS Newsletter.

Finding and paying for childcare

When it comes to choosing childcare there are lots of options to think about. The York FIS has information about all Ofsted registered childcare in and around York. We can provide you with tailored information and talk you through different ways of reducing your childcare costs.