York family information service

The York Family Information Service is a free and impartial information service for parents and carers of children and young people aged 0 to 19 (or up to 25 for disabled children).

We can help with anything and everything around family life and being a young person. If you're a parent or carer and have a question but don't know where to go, then please get in touch.

Get in touch by:

telephone: 01904 554444, Monday to Friday 10.00am to 4.00pm
text telephone: 07786202241
email: [email protected]
in person - visit our get in touch page for more information about where you can find us
Families Mailer
follow us on Facebook or follow us on X
contact us form

The Raise York website is maintained by York Family Information Service, which is part of City of York Council.

A number of services and partners work together, to ensure the content and information available on the Raise York website is accurate and up to date.

Services include:

Education Support Service
Healthy Child Service
Public Health
School Wellbeing Service
Midwifery
Explore

Families First Quality Award

We are so pleased to share that we have been awarded the Families First Quality Award! We have been assessed by an external assessor against a set of quality standards which cover our statutory obligations and expectations of all Family Information Services to support children, families and young people. This award recognises the work we at York Family Information Service does to support York families, children and young people. If you haven't tried us yet, why not get in touch to see how we can help you and your family.

Best Community Engagement Award

We're delighted to share that we have won the NAFIS (National Association of Family Information Services) Best Community Engagement Award 2024! The award recognises the hard work the team have carried out over the last year delivering outreach at York’s Family Hubs, Explore libraries, food banks, job centres and more… ensuring families have face to face access to information in addition to the Raise York website, telephone and email offer, social media and regular newsletter.

Search for Services and Childcare

Use our online search facility to search for services and childcare for children, families and young people. We can provide you with a list of tailored services and childcare. Get in touch if you would like a list.

Feedback about our service

In 2022, 100% of those who completed a service evaluation told us they thought the Information Service was good or very good.

Over the last 3 years our satisfaction rating is 95.8%.

Leave your feedback

There are lots of things you're automatically expected to know as a parent. Our newsletter means we send you important information about family life that we hope will help you.

We don't use adverts, just useful information when you need it. Sign up to receive the FIS Newsletter.

Finding and paying for childcare

When it comes to choosing childcare there are lots of options to think about. The York FIS has information about all Ofsted registered childcare in and around York. We can provide you with tailored information and talk you through different ways of reducing your childcare costs.