Get in touch

The York Family Information Service is a free and impartial information service for parents and carers of children and young people aged 0 to 19 (or up to 25 for disabled children).

We can help with anything and everything around family life. If you're a parent or carer and have a question but don't know where to go, then please get in touch.

We provide a wide range of options for getting in touch, including seeing us in-person and attending a range of community venues.

By telephone

You can contact an Information Officer on telephone: 01904 554444 for a chat about the information you need. Feel free to ask us anything, if we cannot answer your question we will try and find out for you or point you in the right direction.

Lines are open Monday to Friday from 10.00am until 4.00pm, excluding Bank Holidays. If you cannot get through, then please do leave a message and we'll get back to you.

By text

You can text only the Family Information Service on telephone: 07786202241. We'll respond within 3 working days.

By email

If you would like to email any query, then email: [email protected]. Our Information Officers will get back to you within 3 working days.

Alternately you can enquire via our online form.

In-person

Family Hubs

Pop into one of the Explore Centres at:

York Explore – YO1 7DS
Acomb Explore – YO24 3BZ
Clifton Explore – YO30 6NS
Tang Hall Explore – YO31 0HA

Or arrange to visit one of our Children Centre Family Hubs at:

Clifton Children’s Centre – Y30 6JA
Hob Moor Children’s Centre – YO24 4PS
The Avenues Children Centre – YO31 0UT

Outreach

Visit us at a range of venues across the city throughout the year.

You’ll receive a warm welcome and can have a chat about specific information, such as childcare, support services, or other available activities and services.

Look out for Family Hubs outreach at:

Tang Hall Community Canteen
Collective Sharehouse
Planet Food
The Better at York Stadium Family Day
Our City Festival - annual event
York Pride - annual event
York Mumbler nearly new sale - quarterly event
Job Centre - quarterly event

Upcoming in-person events

Childcare Information Session at York JobCentre Plus, 11-17 Monkgate, York, YO31 7JZ on Thursday 4 September at 10.00am to midday
Community Food at Collective Sharehouse, Clements Hall, Nunthorpe Rd, York, YO23 1BW on Tuesday 16 September at 9.00am to 11.00am
SEND Central Launch at SEND Central, Clifton Family Hub, Kingsway North, Clifton, York, YO30 6JA on Saturday 20 September at 10.00am to midday
Information Offer at Tang Hall Explore, at The Centre at Burnholme, Mossdale Avenue, York, YO31 0HA on Tuesday 23 September at 10.00am to 11.30am
York Jobs, Apprenticeships and Skills Fair, at the York Railway Institute, Queen Street, York, YO24 1AD on Tuesday 23 September at 10.30am to 1.30pm
Mental Health Focus Week at Askham Bryan College, Askham Bryan, York, YO23 3FR on Monday 6 October and Friday 10 October at 11.30am to 2.00pm
Pave the Way signposting event for families, children and carers at York Explore Library and Archives, Library Square, Library Square, Museum Street, York, YO1 7DS on Saturday 11 October at midday to 3.00pm
SEND Opportunities Fair at Askham Bryan College, Askham Bryan, York, YO23 3FR on Tuesday 14 October at 3.30pm to 6.30pm
Information Offer at York Explore Library and Archives, Library Square, Library Square, Museum Street, York, YO1 7DS on Thursday 23 October at 10.00am to 11.30am
Community Food at Planet Food, Southlands Community Centre, 97 Bishopthorpe Road, York, YO23 1NX on Thursday 30 October at 10.30am to 1.00pm