Get in touch
Get in touch
The York Family Information Service is a free and impartial information service for parents and carers of children and young people aged 0 to 19 (or up to 25 for disabled children).
We can help with anything and everything around family life. If you're a parent or carer and have a question but don't know where to go, then please get in touch.
We provide a wide range of options for getting in touch. In addition to popping down to community venues.
By telephone
You can contact an Information Officer on telephone: 01904 554444 for a chat about the information you need. Feel free to ask us anything, if we cannot answer your question we will try and find out for you or point you in the right direction.
Lines are open Monday to Friday from 10.00am until 4.00pm, excluding Bank Holidays. If you cannot get through, then please do leave a message and we'll get back to you.
If you would like to talk to a Family Navigator about coming to a family hub and what it can offer, then you can contact Brenda on telephone: 07745 207094 or Hannah on telephone: 07742 766125.
By text
You can text only the Family Information Service on telephone: 07786202241. We'll respond within 2 working days.
By email
If you would like to email any query, then email: [email protected]. Our Information Officers will get back to you within 2 working days. Please note: you can also contact the Family Navigators through this email address.
