Get in touch

The York Family Information Service is a free and impartial information service for parents and carers of children and young people aged 0 to 19 (or up to 25 for disabled children).

We can help with anything and everything around family life. If you're a parent or carer and have a question but don't know where to go, then please get in touch.

We provide a wide range of options for getting in touch, including seeing us in-person and attending a range of community venues.

By telephone

You can contact an Information Officer on telephone: 01904 554444 for a chat about the information you need. Feel free to ask us anything, if we cannot answer your question we will try and find out for you or point you in the right direction.

Lines are open Monday to Friday from 10.00am until 4.00pm, excluding Bank Holidays. If you cannot get through, then please do leave a message and we'll get back to you.

By text

You can text only the Family Information Service on telephone: 07786202241. We'll respond within 3 working days.

By email

If you would like to email any query, then email: [email protected]. Our Information Officers will get back to you within 3 working days.

Alternately you can enquire via our online form.

In-person

Family Hubs

Pop into one of the Explore Raise York Hubs at:

York Explore – YO1 7DS
Acomb Explore – YO24 3BZ
Clifton Explore – YO30 6NS
Tang Hall Explore – YO31 0HA

Or arrange to visit one of our Children Centre Family Hubs at:

Clifton Children’s Centre – Y30 6JA
Hob Moor Children’s Centre – YO24 4PS
The Avenues Children Centre – YO31 0UT

Outreach

Visit us at a range of venues across the city throughout the year.

You’ll receive a warm welcome and can have a chat about specific information, such as childcare, support services, or other available activities and services.

Look out for Family Hubs outreach at:

Tang Hall Community Canteen
Collective Sharehouse
Planet Food
The Better at York Stadium Family Day
Our City Festival - annual event
York Pride - annual event
York Mumbler nearly new sale - quarterly event
Job Centre - quarterly event

Upcoming in-person events:

Information Offer - at Acomb Explore, YO24 3BZ, Thursday 13 March at 10.00am to 11:30am
Community Food - at Collective Sharehouse, YO23 1BW, Tuesday 18 March at 9.00am to 11.00am
Community Food - at St Joseph's Church, Sutton Way, Clifton, YO30 6JX, Thursday 27 March at 2.00pm to 4.00pm
Community Food - at Planet Food, YO23 1NX, Thursday 10 April at 10.30am to 1.00pm
Information Offer - at Clifton Explore, YO30 6NS, Tuesday 22 April at 10:00am to 11:30am
SEN Coffee morning - at Knavesmire Primary school (for members of the school community), YO23 1HY, Friday 9 May at 9.00am to 10.00am