Your feedback
Your feedback
Your feedback about the Raise York website
It is difficult to view the Children Centre timetables on a mobile phone.
We have redesigned the timetables and have now listed the Children’s Centre offer on the webpage set out clearly under a heading for each day of the week. This removes the need for a table and makes it easier for all users to view the information.
The dark purple stripe at the end of the latest news items looks like the end of the website.
We have removed the large dark purple stripe and replaced with a thin stripe. This makes the rest of the content visible when scrolling.
It is difficult to find the ‘what’s on’ page.
We updated the activities and services search, so that the what’s on page is listed in the top 3. We have also provided a direct link to the what’s on page from the family services directory.
Your feedback about the Family Information Service
We always strive to ensure our service meets your needs and regularly ask for feedback from you, to help us continue to improve our service and ensure it meets the needs of children, families and young people.
In 2024, 97% of respondents to our Service Evaluation told us they thought our service was good or very good. Over the last 5 years our overall satisfaction rating is 95%.
Below are some of the comments and feedback you have given to us and details of what we have done with your feedback.
The FIS team are always amazing. Enquiries are always dealt with really quickly and the information we get is always comprehensive. They are a crucial part of the support networks for families. Thanks FIS team.
Another good service from a good bank of local knowledge.
Thank you for providing so much information! I often feel quite difficult to find things for the little one around us. It’s very helpful and I really appreciate it!
Lady I spoke to understood what support and help I needed, in order to support my friend's family including their 2-year-old.
