Help and support for parents

If you're a parent or carer and have a question, we can help.

telephone 01904 554444 (Monday to Friday, 10.00am to 4.00pm)
email: [email protected]
text only telephone: 07786 202241
contact us online form

You can also follow us on Facebook, Twitter and Instagram to keep up-to-date with all the latest family based 'need to know' information for York!

In addition, for parents and carers of those aged 0 to 25, contact the York Family Information Service if you have a question.

We're so pleased to share that we have been awarded the Families First Quality Award! We have been assessed by an external assessor against a set of quality standards which cover our statutory obligations and expectations of all Family Information Services to support children, families and young people. This award recognises the work we at York Family Information Service does to support York families, children and young people. If you haven't tried us yet, why not get in touch to see how we can help you and your family.

Find out more about what's on this summer.