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Working with Children, Young People and Families

Working with Children, Young People and Families

York Family Information Service

York Family Information Service is a free and impartial information service for families who have children aged 0 -19 or up to 25 years if their child has special educational needs or disabilities. Practitioners working with families can also access the service for information.

The service has overall responsibility for the Raise York website and works in partnership with colleagues across the local authority and external partners to ensure the information on the website and the childcare and Family Service Directory is accurate and up to date.

The Family Information Service has a statutory responsibility to ensure families have access to good quality information on services that may help benefit children, families and young people living in York.

The Family Information Service also works on the following:

  • Answers enquiries from members of the public and children's workforce on anything to do with family life in York
  • Maintains the Local Authority Disabled Register
  • Provides a newsletter issued at least once a term, aimed at parents and carers
  • Maintains the York Family Information Service social media accounts (Facebook, Twitter and Instagram)
  • Maintains the Ofsted Childcare database, and the Family Service Directory;
  • Provides a childcare brokerage service to those families struggling to find childcare to meet their needs
  • and more....

The Information Service is made up of a small team of Information Officers, who will answer queries from anyone wishing to access the service.

Contact 01904 555400  (Monday - Friday 10am - 4pm), [email protected], TEXT ONLY number: 07786 202241  or use our  Contact Us online form. You can also follow us on  Instagram (@YorkFIS) to keep up to date with all the latest family based 'need to know' information for York!

Take me to the  Raise York online Young  People’s Survival Guide

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Young People

The Young People's Information Service is a free and impartial information service to any young person living in York up to 25 years and to practitioners working with young people.

The service

  • Maintains the online Young People's Survival Guide and works with partners across York to ensure the information available on the Survival Guide is accurate and up to date
  • Answers enquiries from members of the public and children's workforce on anything to do with family life in York
  • Maintains the York Young People's Survival Guide Instagram account
  • Maintains the Ofsted Childcare database, and the Family Service Directory;
  • and more....

The Information Service is made up of a small team of Information Officers, who will answer queries from anyone wishing to access the service.

Contact  01904 555400 (Mon - Fri 10am - 4pm); [email protected]; TEXT ONLY number: 07786 202241 or use our Contact Us  online form. You can also follow us on Instagram (@YorkYPSG)   to keep up to date with all the latest young people based 'need to know' information for York!

 Take me to the Raise York - online Young People's Survival Guide.

Search for services