The following is City of York’s (CYC’s) complaint/concern procedure for early years and childcare providers.

Step 1

The complaint/concern must be made in writing to [email protected], or by post at:

You can expect an acknowledgement to your query within 5 working days. Depending on the nature of the query, timescales may vary accordingly, however you will be kept up to date.

Providers will need to provide full details of the nature of the complaint/concern.

Step 2

If you have contacted the Early Years Funding team but they have not been able to resolve your concern, or you are not happy with the outcome of the investigation, the next step is for you to contact the Complaints, Feedback and Compliance Team either in writing, by email or telephone:

• telephone: 01904 554145
• email: [email protected]

Step 3

You can contact the Local Government and Social Care Ombudsman (LGSCO). The LGSCO looks at complaints about councils and some other authorities and organisations. The service is free, independent and impartial.

The contact details are:

• telephone: 03000 610614
• website: The Local Government and Social Care Ombudsman (LGSCO) website